customer service

Finding Solutions that otherwise puzzle organizationsOrganizations believe that they provide exactly what customers desire. Ask any firm and the Paretto Principle prevails. 80 percent of most organizations believe they deliver exemplary customer service. Ironically, less then 20 percent do. According to research by consultancy Bain and Company, only 8 percent of companies really deliver on [...]

Continue Reading How To Address The Customer Service Gap

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Customer Service Excellence is not just about our Customer Service people or our Sales staff, though these front line employees are critical. It involves creating a culture and a leadership structure that will empower, nurture and motivate all our people to deliver that ‘want to stay’ Customer Experience.Customers are the judges of any organisation, and [...]

Continue Reading Customer Service – Implementing Customer Service Excellence

Tags: customer service, customer service excellence, customer service training

Did you know that 68% of customers who discontinue relations with a company do so due to poor customer service? It is the number one reason for customers to defect from a business. Everyone has experienced poor customer service at some point and it is infuriating and frustrating, prompting some to sever ties with a [...]

Continue Reading Customer Service Training

Tags: customer service